How can we help?
Find quick answers about orders, delivery, returns, and your customer account.
Are there VITALOVE gift vouchers?
Yes, VITALOVE gift vouchers are available digitally in four amounts and can be used for the entire range.
I have not received an order confirmation – what can I do?
First, check your spam folder and the email address used at checkout. If no confirmation can be found, contact us at info@vitalove.ch.
I forgot my voucher code during the ordering process, can it be redeemed afterward?
After completing an order, a forgotten voucher code can no longer be redeemed afterwards. You can use a still valid code with your next order.
I would like to make a complaint about a shipment at VITALOVE
If you received a wrong or damaged item or something is missing from your delivery, please send us your order number and photos by email to info@vi...
Which countries does VITALOVE deliver to?
VITALOVE currently delivers exclusively within Switzerland and to the Principality of Liechtenstein.
My order has not arrived yet – what can I do?
First check the shipment tracking of the Swiss Post. If the delivery time has been exceeded or the package cannot be found, contact us with your or...
How do I change my personal information, my email address or my shipping address?
You can manage your personal data and saved delivery addresses under “Settings” in your VITALOVE customer account.
How do I get my invoice?
The invoice is included in paper form with your VITALOVE order in the package. If it is missing, you can request a copy from us.
How much are the shipping costs?
The PostPac Economy shipping costs CHF 7.–. For orders of CHF 89.– or more, we deliver with PostPac Economy for free.
How can I pay at VITALOVE?
At VITALOVE you can safely pay with credit card, TWINT, PayPal, PostFinance, purchase on account, as well as Apple Pay or Google Pay.
How can I redeem a voucher code?
Enter your discount code or gift voucher during checkout in the 'Discount code or voucher' field and click 'Apply'.
How can I delete my customer account?
If you would like to have your VITALOVE customer account and your personal data deleted, please send us an email to info@vitalove.ch.
How can I track my shipment?
After shipping, you will receive an email with the tracking number from Swiss Post and a link to track the shipment.
How long do returns and refunds take?
After receiving your return, it will be checked by VITALOVE. The refund usually takes place within a few days, but no later than 30 days after the ...
How long does delivery take?
VITALOVE orders are normally delivered within 1 to 3 working days via Swiss Post.
How long do I have to return my order?
You can return unopened and original-packaged items within 14 days of receipt. To meet the deadline, it is sufficient if you send the package on time.
How do I subscribe or unsubscribe from the VITALOVE newsletter?
You can subscribe to the VITALOVE newsletter via our online shop or directly in your customer account and unsubscribe at any time.
How do I set up a VITALOVE customer account?
You do not need a password for your VITALOVE customer account. Enter your email address and log in with the unique six-digit verification code.
How do I return an article?
You can return unopened and original packaged items within 14 days of receipt. Request the return in your VITALOVE customer account.
How do I reset my password?
You do not need a password for VITALOVE. You can sign in securely using your email address and a one-time six-digit verification code.
How do I manage my orders?
You can view your orders and their current processing status at any time in your Vitalove customer account.
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Explore topics
- How do I manage my orders?
- How do I set up a VITALOVE customer account?
- How do I change my personal information, my email address or my shipping address?
- How do I return an article?
- How long do I have to return my order?
- I would like to make a complaint about a shipment at VITALOVE
- How much are the shipping costs?
- How long does delivery take?
- My order has not arrived yet – what can I do?
Frequently viewed answers
My order has not arrived yet – what can I do?
First check the shipment tracking of the Swiss Post. If the delivery time has been exceeded or the package cannot be found, contact us with your order number.
How much are the shipping costs?
The PostPac Economy shipping costs CHF 7.–. For orders of CHF 89.– or more, we deliver with PostPac Economy for free.
How long does delivery take?
VITALOVE orders are normally delivered within 1 to 3 working days via Swiss Post.
How do I return an article?
You can return unopened and original packaged items within 14 days of receipt. Request the return in your VITALOVE customer account.
