Terms of service

General

The Terms and Conditions govern the Comprehensive Terms and Conditions and

Services between vitalove.ch and your customers (end consumers). These terms of sale apply to orders and sales of products obtained from the online shop vitalove.ch . Deviating agreements are only possible with the written consent of vitalove.ch . vitalove.ch reserves the right to change or add to the terms of sale, but this does not apply to orders already placed. By placing an order, you undertake to comply with and accept the terms of sale. The minimum age for orders in the online shop is 18 years.

Disclaimer

The content of vitalove.ch has been researched and created with the greatest care. The content is checked for accuracy at regular intervals and revised if necessary. vitalove.ch does not assume any liability for the correctness, quality, topicality, completeness of any content.

Offer/conclusion of contract

The offer, i.e. all information about goods and prices in the online shop, is aimed exclusively at customers who are resident/registered office in Switzerland and Liechtenstein. Orders are only accepted via the online shop of vitalove.ch on the Internet. Telephone or written orders will not be processed.

The presentation of the products in the online shop is not a legally binding application, but only represents a non-binding online catalogue. Simply placing products in the "shopping cart" does not constitute a binding order. You only place a binding order for the products contained in the shopping cart by clicking on the "Order" button on the order page. The receipt of this order is confirmed immediately by automated email and does not constitute acceptance of the contract. We can accept the contract with you either by sending a contract confirmation or by delivering the goods within five days. The prices in the online shop are in Swiss francs (CHF), include the statutory VAT of 8% and do not include any shipping costs. The respective price at the time of the order applies.

Delivery

vitalove.ch delivers exclusively to Switzerland and the Principality of Liechtenstein by post. The vitalove.ch online shop only offers items that can be delivered immediately. The delivery time is 1-3 working days. If an order does not reach the customer on a desired or communicated delivery date, claims for damages are generally excluded. If the delivery of the goods fails through the fault of the customer, we can withdraw from the contract. If a payment has already been made, it will be refunded immediately.

Shipping costs

Free shipping from an order value of CHF 79.- (PostPac Economy).

For deliveries with an order value below CHF 79.- we charge additionally:

PostPac Economy: CHF 7.00.-

PostPac Priority: CHF 9.00 (Priority Mail)

Delivery times

All products are immediately ready for dispatch from our CH warehouse.

Parcels are handed over to Swiss Post every day from 3:00 p.m.

  • Orders until 3:00 p.m. will be handed over to Swiss Post on the same day.

Weekends and public holidays are excluded.

Terms of payment

Payment by the customer can be made using one of the following payment methods:

  • Credit card
  • TWINT
  • PayPal
  • PostFinance e-finance
  • PostFinance Card
  • Purchase on account (billing via POWERPAY)
All prices are exclusive of VAT. Errors and price changes are expressly reserved. The time of the order is used to determine the price. Subsequent price reductions during order execution are not taken into account. All prices are in Swiss Francs (CHF).

Payment by credit card is based on a secure credit card statement via SSL. All payments are processed via SIX Payment Services. The data is encrypted and sent to SIX Payment Services for processing.

Purchase by invoice with partial payment option (POWERPAY)

As an external payment provider, MF Group/POWERPAY offers the payment option ‘Pay by invoice’. You can simply pay for your online purchase by invoice using the order invoice. If you do not make the payment within the specified period, you will receive a subsequent monthly invoice the following month with an order overview.
When a purchase agreement is made, POWERPAY takes on the amount receivable and processes it using the payment method selected. By selecting purchase by invoice, you are also agreeing to our GTC, POWERPAY’s GTC. (powerpay.ch/en/agb).

Right of return or cancellation for goods

We grant you a right of withdrawal on the products purchased from us. Please return the goods to us within 14 days of receipt. The return should be sent to:

VITALOVE GmbH
Hafenstrasse 50H
8280 Kreuzlingen
Switzerland

Please note:

  • The items must be in their original packaging.
  • Parcels that are not franked will not be accepted by vitalove.ch and will be returned to the sender at the expense of the sender.
  • Timely dispatch is sufficient to meet the deadline.
  • The return is at the risk and expense of the customer.
  • The value of the goods will be refunded after they have been returned to vitalove.ch at the latest within 30 days of receipt of the goods at vitalove.ch .

Privacy

Information on the data protection regulations of vitalove.ch can be found under the link "Privacy Policy".

Warranty

vitalove.ch provides a 2-year guarantee on all products that are not food supplements, i.e. food, from the date of purchase upon presentation of the invoice. Product damage or defects that occur during this time despite proper use and care will be repaired free of charge. Changes made by the manufacturer to the product or the packaging do not constitute a defect. Improper use of the goods nullifies the right to defects.

Jurisdiction/Applicable Law

Jurisdiction is Frauenfeld. Only Swiss law is applicable.

VITALOVE GmbH
Unterhof 11
8595 Altnau
Switzerland