Cancelling a Contract

Not satisfied? No problem. You have 14 days to cancel your order hassle-free.

Do you already have a customer account?

It’s even quicker this way: log in and request your return directly via your order overview – without needing to use this form at all.

Go to customer account Detailed instructions

How it works

Your cancellation in 4 simple steps

1

Submit a request

Fill in the form with your order details and select the products you wish to return.

2

Information will be checked

Our customer service team will review your enquiry and check that it complies with the applicable returns policy.

3

Confirmation received

You will receive a confirmation by email, along with all the necessary information for the next steps.

4

Carry out further steps

Please follow the instructions in our email. Depending on the nature of your enquiry, we may arrange a return, a replacement or another solution.

Returns information

Please do not return products until you have received our returns information. For standard returns, items must be undamaged and in their original packaging.

Order not found?

This may be due to the following reasons:

  • The 14-day withdrawal period has already expired
  • The email address you have entered does not match the one provided when placing the order
  • The order number has been entered incorrectly (format: #1001)

Please check your details. If you still cannot find your order, please contact our customer service team at info@vitalove.ch – we’re happy to help.

Frequently Asked Questions

You may cancel your order within 14 days of receiving the goods. To meet the deadline, it is sufficient to post the return in good time.

Items must, as a general rule, be in their original packaging and undamaged. Whether a return is possible will be assessed in accordance with our current returns policy.

Please submit your cancellation via the form first. Once your request has been reviewed, you will receive an email containing all the information you need regarding the next steps and the return process.

A refund for the value of the goods will be issued once the returned goods have been received and inspected, at the latest within 30 days of receipt of the return.

Please contact our customer service team and describe the problem in as much detail as possible. If necessary, you can submit photos of the damaged or faulty product. We will review your enquiry and let you know the next steps.

Please check that you are using the same email address as you did when placing the order and that the order number has been entered correctly, for example #1001. If you still cannot find your order, our customer service team will be happy to help.